The FAQs

Typically, our customers have good driving records and good credit. You also must be 18 years or older. When you make a reservation, we check your driving record. You will probably not be eligible if you’ve had recent serious violations like a DUI or other reckless driving incidents.

Borrow runs a quick soft credit pull to determine eligibility. It does not require a social security number or date of birth, only a legal name and address are required. Since it is a soft credit pull it will no affect your credit score!

Our inventory is quickly allocated to subscribers so we don't have cars available for test drives. We encourage you to visit your local dealer for a test drive of the make and model of your choice.

"Borrow, a service from Prazo, Inc., is headquartered in West Hollywood. We're currently appointment only, with our offices hours being Monday-Friday 9:00am-5:00pm. For other questions you can reach us here: Contact Us

You will not be charged anything until you pick up your vehicle. During pick-up, you will be charged a one-time activation fee of $350 (non-refundable). This is a one time only fee and is waived when you decide to return to Borrow in the future. During your subscription, payments include your flat monthly rate and insurance (if you elect to use one of Borrow’s recommended providers). You will also be charged a $50 cleaning fee after returning the car to Borrow.

The activation fee is a one-time, non-refundable $350 fee to get you started. You will be charged your activation fee on the day of your first car delivery and is separate from your monthly payment. Once you’ve paid the activation fee you are welcome to return to Borrow at anytime and this fee will be waived.

- Concierge Operations Manager
- Roadside Assistance
- Return without paying fees again
- Connections to best mechanics and techs

You can pick up your car at our partnered Just Tires store at 8425 Beverly Blvd. in Los Angeles during normal business hours, 7 days a week.

At the end of your subscription, you can return your car where it was picked up, at 8425 Beverly Blvd. in Los Angeles.

Your Borrow subscription does not include insurance. You can subscribe with your own insurance as primary or we can help you get insurance. While Borrow does not provide insurance, you may purchase a subscription that includes insurance prior to pickup. Borrow works with a number of insurance brokers and carriers who can provide you with a quote.

Mileage limit is 1,200 per month. Overages are billed at $0.25 per mile. We find our customers drive on average 10,000 miles per year.

• Your subscription comes with a home charger so you can charge the car at home if you have a household 110 plug.


• We recommend downloading the application PlugShare (Download Here) to find a close station to charge your car.


• You can use any public charging station.

Please refer to our specific carpool sticker FAQ for more information.

While the Borrow subscription is personal to you, we do not allow for our cars to be used for commercial purposes. You may not use your car on any ridesharing or peer-to-peer networks.

Unfortunately not; no driving to Canada or Mexico. However, the car can go anywhere in the United States.

Sure - at the end of your subscription you can start a new subscription for a different car (or the same car).

Maintenance is included with your subscription. You’re responsible for keeping your car in good condition, but you won't need to pay out of pocket for expenses associated with standard servicing. If your car breaks down or you get in an accident, we can help you with emergency roadside assistance. Please note that we require all cars to be returned in the same condition when delivered, plus normal wear and tear.

Please refer to our "What Do I Do?" Guide. If the tires are bald, bring it back to us and we'll determine if they need replacing. If you have a blowout or a flat, that's your responsibility. If your battery is not properly charging, contact us immediately at 323-524-0726.

"Normal wear and tear" is a pretty ambiguous standard. So let's define it instead by what we consider excessive wear and tear:

• Tears, burns, abrasions or other significant interior damage (i.e. not easily fixed)


• Broken or cracked glass surfaces; mirrors, markers, head-lamps and tail-lamps


• Dents, scratches or other exterior abrasions larger than 2 or 3 inches


• Slashes, scratches or other obvious abrasions to the wheels


• Tire sidewall damage

Changing your card is pretty easy, just call 323-524-0726 ext. 3.

Borrow accepts all major credit cards Visa, MasterCard, American Express, Diners Club, JCB and Discover.

No worries, you can prepay for your subscription.